Digital identity solutions have quickly become a more familiar part of everyday life in Denmark. According to the Danish newspaper Ekstra Bladet, 230,000 people have already downloaded the new mobile app for digital identification. This is a clear sign that many consumers are open to using their phones when they need to document who they are.
For restaurants, bars and other hospitality venues, the development is worth following. As guests increasingly expect smooth digital solutions, the need for clear processes around identification and age verification also grows.
A more digital guest experience
Guests now expect many everyday tasks to be handled quickly and digitally. This applies to payment, booking and communication and, increasingly, to proof of identity or age.
For hospitality employees, clear digital workflows can help create a more consistent approach in situations where a guest’s age needs to be assessed. They can also provide guests with a simpler experience when the process is easy to understand and complete.
Identification and age verification are not the same
It is important, however, to distinguish between digital identification and actual age verification. A digital ID can document a person’s identity, but the specific assessment depends on the situation, the applicable rules and the solution used by the restaurant.
Restaurants should therefore consider the entire workflow: When must age be checked? Who is responsible? And how can employees be given a simple, clear procedure that works during a busy shift?
Technology should make it easier to do the right thing
At Lenius, we believe software should support employees, not make their work more complicated. A good solution should fit into the restaurant’s daily routines and make it easier to work consistently with applicable requirements.
The growing use of digital identity solutions shows that the technology is ready to play a greater role. But the best solution is not necessarily the most advanced. First and foremost, it must be understandable, practical and adapted to the reality employees face at the counter or bar.
Take the next step with age verification
If your restaurant sells or serves products for which a guest’s age must be checked, it may be relevant to explore a more digital workflow. At age-check.dk, you can learn more about age verification and consider what best fits your needs.
Digital ID is already becoming part of everyday life in Denmark. For restaurants, the next step is to choose processes that make sense to employees and provide guests with a safe experience.
